Customers are people too

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Loyal customers can be ambassadors

Your customers must want to buy, they must not be sold to. Customers are people 100% of the time and customers less than one percent of the time. We all want to be seen, heard and treated as human beings. It is your presence, radiance and attitude that are the most important parameters in the first 7-20 seconds and where you create trust and respect from the customer. It is customer experiences with personality and passion that leave an impression on the customer, make them want to buy and give you positive publicity in ZMOT. Participants gain insights into: • How important their personality is and why • How they use their personality to create the best customer experience • Why good customer experiences create loyal customers and ambassadors • Why it is important to be yourself Watch a video about the lecture: https://www.youtube.com/watch?v=eru084NlIh8

Foredragsholder: Passion360 by Torben Lorentsen

Varighed: 45 - 120 minutter

Emner: Customer experience, Marketing and Sales, Sales og Service

Sprog: Dansk og Engelsk

Tilgængelighed:

Tilgængelig fysisk og online