Are your customers a Dankort with arms and legs...

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...or are they real flesh and blood people?

Customers are customers less than one percent of the time, and they are people 100 percent of the time. Therefore, we all want to be seen, heard and treated as people and not as a sales channel. How do you create ambassadors for your company? It is customer experiences with personality and passion that give you strong ambassadors in your ZMOT. Participants gain insights into: • How important their personality is and why • How they use their personality to create the best customer experience • Why good customer experiences create loyal customers and ambassadors • Why it is important to be yourself Watch a video about the lecture: https://www.youtube.com/watch?v=R0Ts_-i8SWw

Foredragsholder: Passion360 by Torben Lorentsen

Varighed: 45 - 120 minutter

Emner: Customer experience, Marketing and Sales, Sales og Service

Sprog: Dansk og Engelsk

Tilgængelighed:

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