Learn to put the customer first!

Why is the customer always right? Therefore, the customer must be put first!

Mogens Christiansen talks about how the strategy is clearly communicated to the board, management and employees. Mogens points out that it is very important to value your employees, as they are the company's most important asset. Conversely, it is very important that all employees have the right attitude towards customers. One of the points is that employees, based on their attitudes towards customers, train them in skills/competences. And most importantly: Make sure you have fun at work; customers notice if you are having a good time - a good customer-oriented culture. Management also plays a crucial role. Mogens has examples of how you, as an owner or manager, can be visible, take the lead in the execution of the strategy and show dedication in putting the customer first and how you show the staff that you put the customer first by creating extraordinary, good customer experiences. The customer is always right, and the customer tells about his customer experiences to friends, family, neighbors and colleagues – sharing them online with new potential customers. A good or bad customer experience affects the business's reputation and spreads like wildfire on the internet and social media, trust pilot etc.

Foredragsholder: Mogens Christiansen

Varighed: 15 - 45 minutter

Emner: Customer experience, Marketing and Sales, Sales, Sales tools og Service

Sprog: Dansk og Engelsk

Tilgængelighed:

Tilgængelig fysisk

The product is available in the regions: Capital Region

Appetizer: Vores tilknyttede eksperters appetizer-foredrag er helt ekskl. hos Youandx. De varer fra 15 til 60 minutter, og er en kort indføring til den enkeltes foredragsholders speciale. Disse foredrag er billigere end vores traditionelle foredrag, da indholdet er kendetegnet ved at være fastlagt både indholds- og tidsmæssigt og har derudover et begrænset deltagerantal