Customer journey and customer orientation

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Have the customers become unruly or is there a lack of customer insight?

Customers are a big area - Do you have control over your customers? You can choose a general intro to the subject or one/several subjects for a more in-depth focus from among the subjects below; - Customer behavior - How is a customer defined - Customer satisfaction -- Customer orientation - The customer journey - Loyalty (+ clubs) - Marketing performance - Measurement of customer loyalty - Personas: Potential or pestilence - Profitability - Segmentation The book "The customer journey & unruly customers in a digital age" (Nov. 2020) can be purchased additionally. Price according to quantity. Can be delivered as a company-based workshop or 1:1 consultation

Foredragsholder: Per Østergaard Jacobsen

Varighed: 45 - 90 minutter

Emner: Board work, Business development, Change management, Company culture, Customer experience, E-commerce, Management og Marketing and Sales

Sprog: Dansk og Engelsk

Tilgængelighed:

Tilgængelig fysisk og online