Christina Gotthard Graae

About Christina Gotthard Graae

Christina Gotthard Graae is an independent consultant for companies within Service and Hospitality, with a particular focus on upselling as a natural part of the customer journey. The key, in short, is better service without additional costs. Christina Gotthard Graae has an HND HCIMA education and management experience in the hotel and restaurant industry. Here, the customers are called guests, but that does not change the fact that the decisive factor is how work is done to improve relationships. That "You hire based on professionalism and fire based on personality" is an important observation that she has made as a career advisor and recruitment consultant. Therefore, it is about influencing the employees' attitude towards customers and kick-starting a positive upward "Attitude, action and harvest spiral". A lecture with Christina Gotthard Graae provides, with a humorous approach, seasoned with experiences, a motivational boost and a starting point for a successful change of attitude.

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