Conflict management = Better cooperation

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Conflicts are signs of commitment. Conflicts exist to be dealt with.

This workshop can be targeted at managers or employees. Sometimes we are so afraid of disagreement that we wait far too long to do something. With this workshop you will gain a common language and a common understanding of the underlying mechanisms in conflicts. Not least, you get the tools to handle them. Purpose Conflicts are signs of commitment, and there is gold to be found in them. However, it requires that you prioritize handling the conflicts early and effectively. In this way, you avoid polarization and can at best keep the conflicts at a level where they are just disagreements. This is where you can draw learning and innovation from them. There are a number of things you can do to reduce conflict in the workplace. The most important thing, however, is that you are not shy of conflict and that you take them in stride. Yield • Ability to see conflicts as a positive sign • Tools to deal with your own possible shyness of conflict • Tools for analyzing and handling conflicts • Knowledge of what happens in our brains in conflict situations. Then you also know how conflicts and stress are connected. Content • What is a conflict? • Spot the conflict - how serious is it - the conflict ladder? • Language and behavior – this is how it affects conflicts. • Are you shy of conflict? Therefore conflict shyness makes everything worse. • Space for reflection and answers to questions. The day will be spiced up with your own dilemmas, which will be sent to Lise a week before the workshop. If you are a group of managers, Lise would suggest expanding the workshop with the topics: • Are you a manager? Then you own any conflict in your team. • Know your responsibilities as a manager? • The difference between being in the leadership role or the mediator role • Who decides if you can mediate? After the workshop, all participants will receive the book: Spin gold on conflict management (also available in English). We also agree on some form of follow-up via email. Max number of participants 25. If there are more of you, the benefit will be best with 2 instructors. Lise naturally has candidates for that.

Foredragsholder: Lise Terp

Varighed: 150 - 360 minutter

Emner: Behaviour, Change management, Communication, Company culture, Conflict management, Cooperation, Leadership groups og Management

Sprog: Dansk og Engelsk

Tilgængelighed:

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